Tag Archives: National Citizens Survey

Residents feel safe & love living in Surprise; seek more local jobs & transportation solutions

The 2015 National Citizen Survey (NCS) results are in and nearly 90% of residents rate Surprise as a great place to live and would recommend living here.

The NCS serves as the city’s service report card, and the collected data assists in setting future city priorities.

The survey captures residents’ opinions within three community pillars: Community Characteristics, Governance & Participation. These are broken down into eight categories:  Safety, Mobility/Transportation, Natural Environment, Built Environment, Economy, Recreation & Wellness, Education & Enrichment and Community Engagement. Across these eight categories the city’s results were similar to over 200 peer cities across the United States.

According to the survey, the areas that are most important to Surprise residents are safety, mobility/transportation and the economy.

The city rated above the national benchmark in the following categories:
 (% selected excellent/good)

88% overall appearance of the city (cleanliness)
86% recommend Surprise as a place to retire
84% Street lighting
83% Street cleaning
82% Sidewalk maintenance
81% Overall built environment
76% Affordable quality housing
74% Public parking
69% Cost of living

Survey results also indicate a need for more public transportation options and local job creation- two areas that rated below the national benchmark.

Residents were asked how likely they would be to support a separate funding source to pay for new Police and Fire-Medical personnel, which would reallocate General Fund dollars towards other projects. Sixty-six percent of residents strongly/somewhat support this proposal.

Nearly three-quarters of the surveyed residents are confident in local government, and 89% are pleased with the quality of city services.

Since the 2012 NCS, residents noted significant improvements in traffic flow, crime and fire prevention, shopping opportunities/economic development, drinking water and overall national environment.  Ratings fell in the number of residents who volunteered, visited a park or watched a local public meeting.

The 2015 NCS was conducted by Boulder, Colorado-based National Research Center from October-November 2015. The survey was sent to 1,400 randomly-selected Surprise households. The overall response rate was 26%, which is average for this type of survey. The margin of error is +/- 5%. Results are weighted as to not have one particular demographic (age, sex, race, etc…) skew results.

The City of Surprise would like to thank those residents who participated in the survey.  The city’s next NCS is on target for 2017.

To see the complete results visit www.surpriseaz.gov/ncs.

Surprise launches National Citizens Survey

The City of Surprise strives to deliver top-notch services to our residents. To measure our performance, we are conducting a National Citizens Survey (NCS) this fall.

This mailed survey, conducted by the National Research Center of Boulder, Colorado, will examine residents’ responses on topics ranging from traffic flow to public safety to senior and youth services.

The scientific survey sample equals 1,400 surveys that will be mailed to randomly-selected homes throughout the city. All survey results are anonymous. The city does not know which addresses have been selected by the third-party surveyor and only receives the aggregate results.

Beginning this week, a postcard will arrive at the selected addresses advising that the survey is on the way. The survey itself, along with a postage-paid return envelope, will arrive roughly one week later. In order to be sure that selected residents receive their survey, a second survey will be mailed as a follow up. Residents who complete and mail the first survey can simply recycle the second one.

Selected households will also receive instructions for how to complete the 2015 survey online.

The last NCS the city conducted was in 2012, and 93% of residents indicated they would recommend Surprise as a place to live, a rating that is “much above” cities of our size that also conducted the survey. Residents also said we are a clean-looking city and ranked our sanitation services well above our peer cities.

Respondents said we need to work on improving transportation, from more east-west corridors to adding public transit options. Funding has limited major improvements in this area.

A focus of your input was directed to adding more local jobs. Since 2012, IRIS USA has announced a new manufacturing/distribution and US headquarters in Surprise; Cobalt is finalizing construction of a brain injury treatment hospital and MD24, a mobile physician service, graduated from the AZ TechCelerator, growing from three employees to more than 200.

What you tell us in this survey will help to identify priority projects for Surprise and indicate where limited city funding should go in order to provide the services you most desire.

If your household receives a survey, please take the time to complete it and mail it back. By participating, you are helping to make Surprise an even better community!

Results are expected by the end of the year and will be shared online at www.surpriseaz.gov.